* { box-sizing: border-box; margin: 0; padding: 0; }
:root {
  --roxo: #6d28d9;
  --roxo-vivo: #7c5cfc;
  --roxo-suave: #efeaff;
  --tinta: #1f1b3a;
  --sidebar: #262052;
  --sidebar-2: #1c1740;
  --fundo: #f7f5fb;
  --card: #ffffff;
  --texto: #2a2547;
  --texto-suave: #7a748f;
  --borda: #e9e5f5;
  --verde: #22c55e;
  --vermelho: #ef4444;
  --sombra: 0 6px 24px rgba(38, 32, 82, .07);
}
body { font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif; background: var(--fundo); color: var(--texto); font-size: 14px; }
.oculto { display: none !important; }
.serif { font-family: 'Playfair Display', Georgia, serif; font-weight: 600; color: var(--tinta); letter-spacing: .2px; }
.serif em { font-style: italic; font-weight: 500; color: var(--roxo); }

/* ---------- login ---------- */
.tela-login { min-height: 100vh; display: flex; align-items: center; justify-content: center;
  background: linear-gradient(160deg, #f3effc 0%, #e7defa 45%, #d7c9f6 100%); }
.card-login { background: var(--card); padding: 48px 42px; border-radius: 22px; width: 400px;
  display: flex; flex-direction: column; gap: 14px; box-shadow: 0 30px 80px rgba(38, 32, 82, .18); border: 1px solid #fff; }
.login-chapeu { font-size: 11px; font-weight: 700; letter-spacing: 3px; color: var(--roxo); }
.card-login h1 { font-size: 30px; }
.card-login .sub { color: var(--texto-suave); margin-top: -6px; }
.card-login label { font-size: 12px; font-weight: 600; display: flex; flex-direction: column; gap: 6px; color: var(--texto-suave); text-transform: uppercase; letter-spacing: 1px; }

/* ---------- layout ---------- */
#app { display: flex; min-height: 100vh; }
.sidebar { width: 236px; background: linear-gradient(180deg, var(--sidebar) 0%, var(--sidebar-2) 100%);
  color: #cfc9ec; display: flex; flex-direction: column; padding: 26px 14px 18px; position: fixed; top: 0; bottom: 0; z-index: 10; }
.logo { padding: 0 12px 26px; display: flex; flex-direction: column; gap: 3px; }
.logo-img { width: 44px; height: auto; margin-bottom: 8px; display: block; }
.logo-marca { font-size: 20px; color: #fff; line-height: 1.15; }
.logo-sub { font-size: 9px; font-weight: 700; letter-spacing: 2.5px; color: #8f86c9; }
/* marca no login */
.login-marca { display: flex; flex-direction: column; align-items: center; gap: 10px; margin-bottom: 2px; }
.login-logo { width: 82px; height: auto; }
.login-firma { font-size: 13px; font-weight: 500; letter-spacing: 2.5px; color: var(--tinta); text-align: center; line-height: 1.4; }
.sidebar nav { display: flex; flex-direction: column; gap: 3px; flex: 1; overflow-y: auto; }
.nav-secao { font-size: 10px; font-weight: 700; letter-spacing: 2px; text-transform: uppercase; color: #7d74b8; padding: 16px 12px 6px; }
.nav-btn { text-align: left; background: none; border: none; color: #c6bfe8; padding: 10px 12px; border-radius: 10px; cursor: pointer; font-size: 13.5px; font-weight: 500; font-family: inherit; display: flex; align-items: center; gap: 9px; }
.nav-btn:hover { background: rgba(255,255,255,.07); color: #fff; }
.nav-btn.ativo { background: var(--roxo-vivo); color: #fff; box-shadow: 0 8px 20px rgba(124, 92, 252, .35); }
.sidebar-rodape { font-size: 12px; color: #9b93c6; display: flex; flex-direction: column; gap: 6px; padding: 14px 12px 0; border-top: 1px solid rgba(255,255,255,.08); }
.btn-link { background: none; border: none; color: #b9aef7; cursor: pointer; text-align: left; padding: 0; font-size: 12px; font-family: inherit; }

main { flex: 1; margin-left: 236px; padding: 34px 38px; min-width: 0; }
.pagina-header { display: flex; justify-content: space-between; align-items: flex-end; margin-bottom: 26px; gap: 14px; flex-wrap: wrap; }
.chapeu { font-size: 10.5px; font-weight: 700; letter-spacing: 2.5px; text-transform: uppercase; color: var(--texto-suave); margin-bottom: 6px; }
.pagina-header h2 { font-size: 28px; }
.header-acoes { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.filtro-data { color: var(--texto-suave); font-size: 12px; display: flex; align-items: center; gap: 6px; }

/* ---------- inputs e botões ---------- */
input, select, textarea { border: 1px solid var(--borda); border-radius: 10px; padding: 10px 13px; font-size: 13.5px; font-family: inherit; background: #fff; width: 100%; color: var(--texto); }
input:focus, select:focus, textarea:focus { outline: 2px solid #cdbcf9; border-color: var(--roxo-vivo); }
input[type="search"] { width: 240px; }
input[type="date"] { width: auto; }
input[type="color"] { padding: 2px; height: 38px; width: 48px; }
textarea { resize: vertical; }
.btn { border: 1px solid var(--borda); background: #fff; padding: 10px 17px; border-radius: 10px; cursor: pointer; font-size: 13.5px; font-weight: 600; white-space: nowrap; font-family: inherit; color: var(--texto); }
.btn:hover { border-color: #cdbcf9; color: var(--roxo); }
.btn-primario { background: var(--roxo); border-color: var(--roxo); color: #fff; box-shadow: 0 8px 20px rgba(109, 40, 217, .25); }
.btn-primario:hover { background: #5b21b6; color: #fff; }
.btn-perigo { color: var(--vermelho); border-color: #fecaca; }
.btn-perigo:hover { color: var(--vermelho); border-color: var(--vermelho); }
.btn-mini { padding: 5px 11px; font-size: 12px; border-radius: 8px; }
.erro { color: var(--vermelho); font-size: 13px; min-height: 16px; }
label { font-size: 13px; }

/* ---------- kanban ---------- */
.kanban { display: flex; gap: 16px; overflow-x: auto; padding-bottom: 22px; align-items: flex-start; }
.coluna { background: #eeebf7; border-radius: 16px; min-width: 285px; width: 285px; flex-shrink: 0; border: 1px solid #e4dff2; }
.coluna-header { display: flex; align-items: center; gap: 8px; padding: 13px 15px 11px; font-weight: 700; font-size: 13px; color: var(--tinta); }
.coluna-header .ponto { width: 9px; height: 9px; border-radius: 50%; flex-shrink: 0; }
.coluna-header .contagem { margin-left: auto; background: #fff; border: 1px solid var(--borda); border-radius: 20px; padding: 1px 9px; font-size: 11.5px; color: var(--texto-suave); }
.coluna-corpo { padding: 6px 8px 10px; display: flex; flex-direction: column; gap: 8px; min-height: 60px; max-height: calc(100vh - 250px); overflow-y: auto; }
.coluna-corpo.arrastando-sobre { background: var(--roxo-suave); border-radius: 12px; }
.card-lead { background: var(--card); border-radius: 13px; padding: 13px 14px; box-shadow: 0 2px 8px rgba(38,32,82,.06); cursor: pointer; border: 1px solid #f0edf9; }
.card-lead:hover { border-color: var(--roxo-vivo); box-shadow: 0 6px 18px rgba(124,92,252,.14); }
.card-lead .nome { font-weight: 600; font-size: 13.5px; margin-bottom: 7px; color: var(--tinta); }
.card-lead .linha { display: flex; gap: 5px; flex-wrap: wrap; align-items: center; }
.badge { font-size: 10.5px; padding: 2.5px 9px; border-radius: 20px; background: var(--fundo); color: var(--texto-suave); font-weight: 600; border: 1px solid var(--borda); }
.badge-ia { background: var(--roxo-suave); color: var(--roxo); border-color: #ddd0fb; }
.badge-score { background: #e8faee; color: #15803d; border-color: #c9f0d6; }
.badge-valor { background: #fdf6e3; color: #b45309; border-color: #f5e6bd; }
.badge-meta { background: #e7f0fe; color: #1d4ed8; border-color: #c9dcfb; }
.card-lead .previa { font-size: 12px; color: var(--texto-suave); margin-top: 7px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.etiquetas-card { margin-bottom: 6px; }
.etq { font-size: 10.5px; font-weight: 600; padding: 1.5px 8px; border-radius: 20px; border: 1px solid; }

/* filtro de etiquetas no pipeline */
.filtros-etiqueta { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-bottom: 16px; }
.filtro-rot { font-size: 11px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; color: var(--texto-suave); margin-right: 2px; }
.chip-etq { border: 1px solid var(--borda); background: var(--card); padding: 5px 12px; border-radius: 20px; cursor: pointer; font-size: 12px; font-weight: 600; font-family: inherit; white-space: nowrap; }
.chip-etq:hover { filter: brightness(1.05); }
.chip-etq.ativo { background: var(--roxo); border-color: var(--roxo); color: #fff; }

/* editor de etiquetas na ficha */
.etiquetas-editor { display: flex; flex-wrap: wrap; gap: 6px; }
.etq-toggle { border: 1px solid; background: var(--card); padding: 5px 11px; border-radius: 20px; cursor: pointer; font-size: 12px; font-weight: 600; font-family: inherit; }
.etq-toggle:hover { filter: brightness(1.05); }

/* ---------- drawer ---------- */
.drawer-fundo, .modal-fundo { position: fixed; inset: 0; background: rgba(31, 27, 58, .5); z-index: 40; backdrop-filter: blur(2px); }
.drawer { position: fixed; top: 0; right: 0; bottom: 0; width: min(580px, 100vw); background: var(--card); z-index: 50; box-shadow: -20px 0 60px rgba(31,27,58,.25); display: flex; flex-direction: column; overflow-y: auto; }
.drawer-header { padding: 22px 24px 16px; border-bottom: 1px solid var(--borda); display: flex; justify-content: space-between; align-items: flex-start; gap: 10px; position: sticky; top: 0; background: var(--card); z-index: 2; }
.drawer-header h3 { font-family: 'Playfair Display', Georgia, serif; font-size: 21px; color: var(--tinta); }
.drawer-acoes { display: flex; gap: 8px; flex-wrap: wrap; padding: 14px 24px; border-bottom: 1px solid var(--borda); }
.drawer-acoes .btn { text-decoration: none; }
.drawer-corpo { padding: 22px 24px; display: flex; flex-direction: column; gap: 18px; }
.abas { display: flex; gap: 2px; padding: 0 24px; border-bottom: 1px solid var(--borda); position: sticky; top: 69px; background: var(--card); z-index: 2; }
.aba { border: none; background: none; padding: 11px 15px; cursor: pointer; font-size: 13.5px; font-weight: 600; color: var(--texto-suave); border-bottom: 2px solid transparent; font-family: inherit; }
.aba.ativa { color: var(--roxo); border-bottom-color: var(--roxo); }
.campo { display: flex; flex-direction: column; gap: 5px; }
.campo > span { font-size: 10.5px; font-weight: 700; color: var(--texto-suave); text-transform: uppercase; letter-spacing: 1.2px; }
.grade-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 13px; }

/* ---------- conversa ---------- */
.conversa { display: flex; flex-direction: column; gap: 8px; padding: 16px; background: #f2effa; border-radius: 14px; max-height: 420px; overflow-y: auto; border: 1px solid var(--borda); }
.msg { position: relative; max-width: 80%; padding: 9px 13px; border-radius: 12px; font-size: 13.5px; white-space: pre-wrap; box-shadow: 0 1px 3px rgba(38,32,82,.06); }
.msg.in { background: #fff; align-self: flex-start; border-bottom-left-radius: 4px; }
.msg.out { background: var(--roxo-suave); align-self: flex-end; border-bottom-right-radius: 4px; }
.msg .meta { display: block; font-size: 10px; color: var(--texto-suave); margin-top: 4px; }
.enviar-msg { display: flex; gap: 8px; margin-top: 10px; }

/* ---------- timeline ---------- */
.evento { display: flex; gap: 12px; font-size: 13px; padding: 9px 0; border-bottom: 1px dashed var(--borda); }
.evento .quando { color: var(--texto-suave); white-space: nowrap; font-size: 11.5px; padding-top: 1px; }

/* ---------- dashboard ---------- */
.cards-resumo { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 16px; margin-bottom: 26px; }
.card-stat { background: var(--card); border-radius: 16px; padding: 20px 22px; box-shadow: var(--sombra); border: 1px solid #f1eefa; position: relative; }
.card-stat .rotulo { font-size: 10.5px; font-weight: 700; color: var(--texto-suave); text-transform: uppercase; letter-spacing: 1.5px; }
.card-stat .valor { font-family: 'Playfair Display', Georgia, serif; font-size: 32px; font-weight: 600; margin-top: 6px; color: var(--tinta); }
.card-stat .detalhe { font-size: 12px; color: var(--texto-suave); margin-top: 4px; }
.card-stat .icone { position: absolute; top: 16px; right: 16px; width: 34px; height: 34px; border-radius: 50%; background: var(--roxo-suave); display: flex; align-items: center; justify-content: center; font-size: 15px; }
.paineis { display: grid; grid-template-columns: repeat(auto-fit, minmax(330px, 1fr)); gap: 16px; }
.painel { background: var(--card); border-radius: 16px; padding: 22px; box-shadow: var(--sombra); border: 1px solid #f1eefa; }
.painel h4 { font-family: 'Playfair Display', Georgia, serif; font-size: 16px; font-weight: 600; margin-bottom: 16px; color: var(--tinta); }
.painel h4 em { font-style: italic; font-weight: 500; color: var(--roxo); }
.barra-linha { display: grid; grid-template-columns: 135px 1fr 42px; gap: 10px; align-items: center; font-size: 12.5px; margin-bottom: 9px; }
.barra-linha .nome-barra { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--texto); }
.barra-trilho { background: #f0edf8; border-radius: 20px; height: 13px; overflow: hidden; }
.barra-preenchida { height: 100%; background: linear-gradient(90deg, var(--roxo-vivo), var(--roxo)); border-radius: 20px; min-width: 2px; }
.barra-linha .num { text-align: right; font-weight: 700; color: var(--tinta); }

/* ---------- inbox whatsapp ---------- */
.inbox { display: grid; grid-template-columns: 320px 1fr; gap: 16px; height: calc(100vh - 170px); min-height: 420px; }
.inbox-coluna { display: flex; flex-direction: column; gap: 10px; min-height: 0; }
.inbox-filtros { display: flex; gap: 6px; flex-wrap: wrap; }
.filtro-canal { border: 1px solid var(--borda); background: var(--card); color: var(--texto-suave); padding: 6px 12px; border-radius: 20px; cursor: pointer; font-size: 12.5px; font-weight: 600; font-family: inherit; white-space: nowrap; }
.filtro-canal:hover { border-color: var(--roxo-vivo); color: var(--roxo); }
.filtro-canal.ativo { background: var(--roxo); border-color: var(--roxo); color: #fff; }
.filtro-atend { border: 1px solid var(--borda); background: var(--card); color: var(--texto-suave); padding: 5px 11px; border-radius: 20px; cursor: pointer; font-size: 12px; font-weight: 600; font-family: inherit; white-space: nowrap; }
.filtro-atend:hover { border-color: var(--roxo-vivo); color: var(--roxo); }
.filtro-atend.ativo { background: #ede9fe; border-color: #ddd0fb; color: var(--roxo); }
.inbox-select-user { font-size: 12.5px; padding: 7px 10px; }
.inbox-lista { background: var(--card); border-radius: 16px; border: 1px solid #f1eefa; box-shadow: var(--sombra); overflow-y: auto; flex: 1; min-height: 0; }
.conversa-item { display: flex; flex-direction: column; gap: 3px; padding: 13px 16px; border-bottom: 1px solid #f4f2fa; cursor: pointer; }
.conversa-item:hover { background: #faf9fd; }
.conversa-item.ativa { background: var(--roxo-suave); border-left: 3px solid var(--roxo); padding-left: 13px; }
.conversa-item .topo { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
.conversa-item .nome { font-weight: 600; font-size: 13.5px; color: var(--tinta); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conversa-item .hora { font-size: 11px; color: var(--texto-suave); white-space: nowrap; }
.conversa-item .previa { font-size: 12.5px; color: var(--texto-suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conversa-item .resp-tag { display: inline-block; margin-top: 5px; font-size: 10.5px; font-weight: 600; color: var(--roxo); background: var(--roxo-suave); border-radius: 20px; padding: 1px 8px; }
.conversa-item.finalizada { opacity: 0.62; }
.conversa-selos { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 4px; }
.espera-badge { display: inline-block; font-size: 10.5px; font-weight: 700; border-radius: 20px; padding: 2px 9px; white-space: nowrap; }
.espera-badge.aguard.r1 { background: #eef6ff; color: #1d4ed8; }
.espera-badge.aguard.r2 { background: #fff4e5; color: #b45309; }
.espera-badge.aguard.r3 { background: #fee2e2; color: #b91c1c; }
.espera-badge.semresp { background: #f1f5f9; color: #64748b; }
.espera-badge.fin { background: #dcfce7; color: #15803d; }
/* filtro de situação (em aberto / finalizados / todos) */
.filtro-sit { border: 1px solid var(--borda); background: var(--card); color: var(--texto-suave); padding: 5px 11px; border-radius: 20px; cursor: pointer; font-size: 12px; font-weight: 600; font-family: inherit; white-space: nowrap; }
.filtro-sit:hover { border-color: var(--roxo-vivo); color: var(--roxo); }
.filtro-sit.ativo { background: #ede9fe; border-color: #ddd0fb; color: var(--roxo); }
/* botão finalizar + faixa de atendimento finalizado */
.btn.btn-finalizar { border-color: #bbf7d0; color: #15803d; background: #f0fdf4; }
.btn.btn-finalizar:hover { background: #dcfce7; }
.chat-finalizado { background: #f0fdf4; color: #15803d; font-size: 12px; font-weight: 600; text-align: center; padding: 7px 14px; border-bottom: 1px solid #dcfce7; }
/* mensagem que o contato apagou no WhatsApp (conteúdo preservado no CRM) */
.msg.foi-apagada { border: 1px dashed #f0b429; }
.msg-apagada { display: block; margin-top: 4px; font-size: 10.5px; font-style: italic; font-weight: 600; color: #b45309; }
/* ficha do cliente flutuante (arrastável, não bloqueia o chat) */
.ficha-flutuante { position: fixed; top: 96px; right: 28px; width: 340px; height: 520px; min-width: 260px; min-height: 200px; max-width: 96vw; max-height: 94vh; resize: both; overflow: hidden; background: var(--card); border: 1px solid var(--borda); border-radius: 14px; box-shadow: 0 16px 48px rgba(30, 20, 60, .28); z-index: 60; display: flex; flex-direction: column; }
.ff-header { flex: 0 0 auto; cursor: move; display: flex; justify-content: space-between; align-items: center; gap: 8px; padding: 10px 14px; background: var(--roxo); color: #fff; border-radius: 14px 14px 0 0; font-weight: 700; font-size: 13px; user-select: none; }
.ff-acoes-topo { display: flex; gap: 2px; }
.ff-header button { background: transparent; border: none; color: #fff; cursor: pointer; font-size: 14px; line-height: 1; padding: 2px 7px; border-radius: 6px; }
.ff-header button:hover { background: rgba(255, 255, 255, .18); }
.ff-corpo { padding: 14px; overflow: auto; flex: 1 1 auto; }
.ff-corpo .campo { margin-bottom: 9px; }
.ficha-flutuante.min { height: auto !important; resize: none; }
.ficha-flutuante.min .ff-corpo { display: none; }
.ff-botoes { display: flex; gap: 8px; margin-top: 12px; }
/* dashboard Campanhas & Regiões */
.rt-toggle { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--texto-suave); white-space: nowrap; }
.rt-toggle input { width: auto; }
.rt-tabela td { vertical-align: middle; }
.rt-bar { display: inline-block; vertical-align: middle; width: 90px; height: 7px; margin-left: 8px; background: #eee7fb; border-radius: 6px; overflow: hidden; }
.rt-bar span { display: block; height: 100%; background: var(--roxo); }
.rt-pct { color: var(--texto-suave); font-size: 12px; }
.rt-inativa { opacity: .55; }
.rt-tag-inativa { font-size: 10px; font-weight: 700; color: #b45309; background: #fff4e5; border-radius: 10px; padding: 1px 7px; }
.rt-tag-top { font-size: 10px; font-weight: 700; color: #15803d; background: #dcfce7; border-radius: 10px; padding: 1px 7px; }
.rt-sub, .sla-titulo .rt-sub { font-size: 12px; font-weight: 500; color: var(--texto-suave); }
.rastreio-cell { font-size: 12px; line-height: 1.5; max-width: 320px; }
.rastreio-cell .rt-lbl { color: var(--texto-suave); font-weight: 600; }
/* notas do atendimento / mensagens agendadas */
.notas-lista { max-height: 240px; overflow: auto; margin: 4px 0 12px; display: flex; flex-direction: column; gap: 8px; }
.nota-item { background: #faf9fd; border: 1px solid var(--borda); border-radius: 10px; padding: 8px 11px; font-size: 13px; color: var(--tinta); }
.nota-meta { display: block; font-size: 11px; color: var(--texto-suave); font-weight: 600; margin-bottom: 3px; }
/* indicador global de "carregando" */
.app-loading { position: fixed; bottom: 18px; left: 50%; transform: translateX(-50%); z-index: 200; background: var(--roxo); color: #fff; font-size: 13px; font-weight: 600; padding: 8px 16px; border-radius: 20px; box-shadow: 0 6px 20px rgba(30, 20, 60, .3); pointer-events: none; }
.app-loading.oculto { display: none; }
/* transcrição de áudio inline na conversa */
.btn-transcrever { margin-top: 6px; font-size: 11px; font-weight: 600; border: 1px dashed #c9b8f5; background: #f5f1ff; color: var(--roxo); border-radius: 8px; padding: 3px 9px; cursor: pointer; }
.btn-transcrever:hover { background: #ece4ff; }
.btn-transcrever:disabled { opacity: .7; cursor: default; }
.msg-transcricao { margin-top: 6px; font-size: 12.5px; line-height: 1.45; color: var(--tinta); background: rgba(124, 92, 252, .08); border-left: 3px solid var(--roxo); border-radius: 6px; padding: 6px 9px; }
.msg.out .msg-transcricao { background: rgba(255, 255, 255, .5); }
.inbox-chat { background: var(--card); border-radius: 16px; border: 1px solid #f1eefa; box-shadow: var(--sombra); display: flex; flex-direction: row; overflow: hidden; }
.chat-principal { flex: 1 1 auto; min-width: 0; display: flex; flex-direction: column; overflow: hidden; }
.chat-lateral { flex: 0 0 210px; width: 210px; border-left: 1px solid var(--borda); padding: 14px 13px; display: flex; flex-direction: column; gap: 11px; overflow-y: auto; background: #fbfaff; }
.chat-lateral .lat-campo { display: flex; flex-direction: column; gap: 4px; font-size: 10.5px; font-weight: 700; letter-spacing: .02em; text-transform: uppercase; color: var(--texto-suave); }
.chat-lateral .lat-campo select { width: 100%; font-size: 12.5px; text-transform: none; letter-spacing: normal; }
.chat-lateral .lat-botoes { display: flex; flex-direction: column; gap: 7px; margin-top: 2px; }
.chat-lateral .lat-botoes .btn { width: 100%; text-align: center; justify-content: center; }
@media (max-width: 920px) { .chat-lateral { flex-basis: 168px; width: 168px; } }
.inbox-vazio { flex: 1; display: flex; align-items: center; justify-content: center; color: var(--texto-suave); font-size: 14px; }
.chat-header { padding: 14px 18px; border-bottom: 1px solid var(--borda); display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.chat-header .avatar { width: 38px; height: 38px; border-radius: 50%; background: var(--roxo-suave); color: var(--roxo); font-weight: 700; display: flex; align-items: center; justify-content: center; font-size: 14px; }
.chat-header .quem { display: flex; flex-direction: column; }
.chat-header .quem b { font-size: 14px; color: var(--tinta); }
.chat-header .quem span { font-size: 12px; color: var(--texto-suave); }
.chat-header .acoes { margin-left: auto; display: flex; gap: 6px; flex-wrap: wrap; align-items: center; }
.chat-responsavel { width: auto; font-size: 12px; padding: 6px 9px; border-radius: 8px; }
.chat-mensagens { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 8px; background: #f5f2fb; }
.chat-rodape { padding: 12px 14px; border-top: 1px solid var(--borda); display: flex; gap: 8px; align-items: flex-end; background: var(--card); }
.chat-rodape input[type="text"] { flex: 1; }
#chat-texto { flex: 1; resize: none; min-height: 40px; max-height: 150px; line-height: 1.35; padding: 9px 13px; overflow-y: auto; font-family: inherit; }
.chat-acoes { display: flex; align-items: center; gap: 8px; }
.chat-acoes-espaco { flex: 1; }
.audio-linha { display: inline-flex; align-items: center; gap: 6px; }
.btn-vel { border: 1px solid var(--borda, #ddd); background: var(--card, #fff); color: var(--roxo, #7c5cff); font-size: 11px; font-weight: 700; padding: 3px 7px; border-radius: 12px; cursor: pointer; flex-shrink: 0; }
.btn-vel:hover { background: var(--roxo-suave, #f3f0ff); }
.msg img, .msg video { max-width: 240px; border-radius: 10px; display: block; }
.msg audio { max-width: 240px; }
.msg .anexo { display: inline-flex; align-items: center; gap: 6px; font-weight: 600; color: var(--roxo); text-decoration: none; }
.respostas-lista { display: flex; flex-direction: column; gap: 8px; max-height: 320px; overflow-y: auto; }
.resposta-item { display: flex; align-items: center; gap: 10px; padding: 10px 12px; background: var(--fundo); border-radius: 10px; cursor: pointer; border: 1px solid transparent; }
.resposta-item:hover { border-color: var(--roxo-vivo); background: var(--roxo-suave); }
.resposta-item .info { flex: 1; min-width: 0; }
.resposta-item .info b { font-size: 13px; display: block; color: var(--tinta); }
.resposta-item .info span { font-size: 12px; color: var(--texto-suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; display: block; }
.resposta-item .tipo-chip { font-size: 15px; }
.emoji-painel { display: flex; flex-wrap: wrap; gap: 2px; padding: 10px 14px; border-top: 1px solid var(--borda); background: var(--card); max-height: 130px; overflow-y: auto; }
.emoji-btn { border: none; background: none; font-size: 20px; cursor: pointer; padding: 4px; border-radius: 6px; }
.emoji-btn:hover { background: var(--roxo-suave); }
#chat-gravar.gravando { background: var(--vermelho); border-color: var(--vermelho); animation: pulsar 1.2s infinite; }
@keyframes pulsar { 50% { opacity: .6; } }
@media (max-width: 900px) { .inbox { grid-template-columns: 1fr; height: auto; } .inbox-lista { max-height: 260px; } .inbox-chat { height: 60vh; } }

/* ---------- tráfego pago ---------- */
.aviso { background: #fdf6e3; border: 1px solid #f5e6bd; color: #92600a; border-radius: 12px; padding: 13px 16px; font-size: 13px; margin-bottom: 18px; }
.tabela-card { background: var(--card); border-radius: 16px; box-shadow: var(--sombra); border: 1px solid #f1eefa; overflow-x: auto; }
.sequencias-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 12px; }
.seq-card { border: 1px solid var(--borda); border-radius: 12px; padding: 14px; background: var(--fundo); display: flex; flex-direction: column; gap: 8px; }
.seq-head { display: flex; align-items: center; gap: 8px; }
.seq-nome { flex: 1; font-weight: 700; font-size: 13.5px; }
.seq-toggle { display: flex; align-items: center; gap: 5px; font-size: 12px; color: var(--texto-suave); white-space: nowrap; }
.seq-toggle input { width: auto; }
.seq-gatilho { font-size: 11.5px; color: var(--roxo); background: var(--roxo-suave); border-radius: 8px; padding: 4px 9px; align-self: flex-start; }
table.tabela { width: 100%; border-collapse: collapse; font-size: 13px; }
table.tabela th { text-align: left; padding: 13px 14px; border-bottom: 1px solid var(--borda); font-size: 10.5px; text-transform: uppercase; letter-spacing: 1.2px; color: var(--texto-suave); white-space: nowrap; }
table.tabela td { text-align: left; padding: 11px 14px; border-bottom: 1px solid #f4f2fa; vertical-align: middle; }
table.tabela tr:last-child td { border-bottom: none; }
table.tabela tr:hover td { background: #faf9fd; }

/* ---------- config ---------- */
.config-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(390px, 1fr)); gap: 18px; align-items: start; }
.config-card { background: var(--card); border-radius: 16px; padding: 24px; box-shadow: var(--sombra); border: 1px solid #f1eefa; display: flex; flex-direction: column; gap: 13px; }
.config-card h3 { font-family: 'Playfair Display', Georgia, serif; font-size: 17px; font-weight: 600; color: var(--tinta); }
.config-card .dica { font-size: 12.5px; color: var(--texto-suave); line-height: 1.5; }
.config-card .dica code { background: var(--fundo); border: 1px solid var(--borda); border-radius: 5px; padding: 1px 5px; font-size: 11px; }
.lista-config { display: flex; flex-direction: column; gap: 8px; }
.item-config { display: flex; align-items: center; gap: 8px; padding: 9px 11px; background: var(--fundo); border-radius: 10px; font-size: 13px; }
.item-config .crescer { flex: 1 1 auto; min-width: 0; }
.item-config input, .item-config select { width: auto; flex: 0 0 auto; }
.item-config input[type="color"] { width: 48px; }
.item-config input.crescer { flex: 1 1 auto; }

/* ---------- modal ---------- */
.modal-fundo { display: flex; align-items: center; justify-content: center; z-index: 60; }
.modal { background: var(--card); border-radius: 18px; padding: 28px; width: min(490px, 92vw); max-height: 88vh; overflow-y: auto; display: flex; flex-direction: column; gap: 13px; }
.modal h3 { font-family: 'Playfair Display', Georgia, serif; font-size: 20px; font-weight: 600; color: var(--tinta); }
.modal .dica { font-size: 12.5px; color: var(--texto-suave); line-height: 1.5; }
.modal-botoes { display: flex; justify-content: flex-end; gap: 10px; margin-top: 6px; }

/* ---------- toast ---------- */
.toast { position: fixed; bottom: 26px; left: 50%; transform: translateX(-50%); background: var(--tinta); color: #fff; padding: 13px 22px; border-radius: 12px; font-size: 13.5px; z-index: 100; box-shadow: 0 14px 40px rgba(31,27,58,.35); }
.toast.erro-toast { background: var(--vermelho); }
/* indicador de carregando (spinner) */
.carregando-bloco { display: flex; align-items: center; justify-content: center; gap: 12px; padding: 48px 20px; color: var(--texto-suave); font-size: 14px; font-weight: 600; }
.spinner { width: 22px; height: 22px; border: 3px solid var(--roxo-suave, #e9e5f5); border-top-color: var(--roxo, #6d28d9); border-radius: 50%; animation: girar .7s linear infinite; flex-shrink: 0; }
@keyframes girar { to { transform: rotate(360deg); } }
/* controle "campanha por número" no tráfego */
.rastreio-painel { background: var(--card); border: 1px solid var(--borda); border-radius: 12px; padding: 10px 14px; margin-bottom: 14px; box-shadow: var(--sombra); }
.rastreio-painel summary { cursor: pointer; font-weight: 700; font-size: 13px; color: var(--roxo); }
.rastreio-num { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding: 7px 0; border-top: 1px solid var(--borda); }
.rastreio-num select { width: auto; max-width: 360px; }
.rastreio-atual { font-size: 12px; color: var(--texto-suave); }

/* elementos que só aparecem no celular */
#topbar-mobile, #menu-backdrop, #lateral-backdrop { display: none; }
.so-mobile { display: none !important; }

/* ---------- CELULAR (menu gaveta, inbox de painel único) ---------- */
@media (max-width: 780px) {
  /* barra superior fixa */
  #topbar-mobile {
    display: flex; align-items: center; gap: 10px;
    position: fixed; top: 0; left: 0; right: 0; z-index: 40;
    /* a altura RESERVA o espaço do status do iOS (relógio/ilha dinâmica) por cima */
    height: calc(56px + env(safe-area-inset-top));
    padding: env(safe-area-inset-top) 12px 0;
    background: linear-gradient(180deg, #232c48 0%, #1a2138 100%); color: #fff;
    border-bottom: 3px solid #d8b24c;                     /* filete dourado da marca dividindo do conteúdo */
    box-shadow: 0 3px 14px rgba(0,0,0,.3);
  }
  #btn-menu { background: rgba(255,255,255,.10); border: none; color: #fff; font-size: 22px; line-height: 1; padding: 6px 10px; border-radius: 9px; cursor: pointer; }
  .topbar-logo { height: 30px; width: auto; }
  #topbar-titulo { font-weight: 700; font-size: 17.5px; letter-spacing: .3px; color: #fff; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; text-shadow: 0 1px 2px rgba(0,0,0,.35); }

  /* sidebar vira gaveta deslizante */
  .sidebar { width: 252px; transform: translateX(-100%); transition: transform .25s ease; z-index: 60; padding: 22px 14px 18px; }
  body.menu-aberto .sidebar { transform: none; }
  .nav-btn { justify-content: flex-start; font-size: 14px; }
  .nav-btn .rotulo { display: inline; }

  #menu-backdrop { display: block; position: fixed; inset: 0; background: rgba(12,14,28,.5); z-index: 50; opacity: 0; pointer-events: none; transition: opacity .2s; }
  body.menu-aberto #menu-backdrop { opacity: 1; pointer-events: auto; }

  /* conteúdo em largura total, abaixo da barra */
  main { margin-left: 0; padding: calc(56px + env(safe-area-inset-top) + 14px) 12px 18px; }

  /* cabeçalhos das páginas empilham */
  .pagina-header { flex-direction: column; align-items: stretch; gap: 10px; margin-bottom: 16px; }
  .pagina-header h2 { font-size: 21px; }
  .header-acoes { width: 100%; flex-wrap: wrap; }
  .header-acoes .btn { flex: 1 1 auto; }
  input[type="search"] { width: 100%; }

  /* login cabe na tela */
  .card-login { width: 92vw; max-width: 400px; padding: 34px 24px; }

  /* inbox: um painel de cada vez (lista → conversa) */
  .inbox { grid-template-columns: 1fr; height: calc(100vh - 210px); min-height: 340px; }
  .inbox-lista { max-height: none; }
  body.chat-aberto .inbox-coluna { display: none; }
  .inbox-chat { display: none; height: calc(100vh - 130px); }
  body.chat-aberto .inbox-chat { display: flex; }
  body.chat-aberto .inbox-barra-filtros, body.chat-aberto #pagina-inbox > .pagina-header { display: none; }

  .chat-voltar { display: inline-flex !important; align-items: center; justify-content: center; background: none; border: none; font-size: 28px; line-height: 1; color: var(--roxo); padding: 0 4px 0 0; cursor: pointer; }
  .chat-info-btn { display: inline-flex !important; align-items: center; margin-left: auto; background: none; border: none; font-size: 22px; color: var(--texto-suave); cursor: pointer; padding: 0 4px; }

  /* detalhes da conversa (responsável/etapa/etiquetas/ações) viram folha inferior */
  .chat-lateral {
    position: fixed; left: 0; right: 0; bottom: 0; width: auto; flex-basis: auto;
    max-height: 80vh; border-left: none; border-top: 1px solid var(--borda);
    border-radius: 18px 18px 0 0; transform: translateY(105%); transition: transform .25s ease;
    z-index: 70; box-shadow: 0 -10px 34px rgba(0,0,0,.25); padding-bottom: calc(14px + env(safe-area-inset-bottom));
  }
  body.lateral-aberta .chat-lateral { transform: none; }
  /* barra pra FECHAR a folha de detalhes (senão fica na frente do que a pessoa faz) */
  .lat-topo-mobile { display: flex !important; align-items: center; justify-content: space-between; gap: 8px; padding: 2px 2px 10px; margin-bottom: 4px; border-bottom: 1px solid var(--borda); font-weight: 700; color: var(--tinta); }
  .lat-topo-mobile button { background: none; border: none; font-size: 21px; line-height: 1; color: var(--texto-suave); cursor: pointer; padding: 2px 6px; }
  #lateral-backdrop { position: fixed; inset: 0; background: rgba(12,14,28,.45); z-index: 65; }
  body.lateral-aberta #lateral-backdrop { display: block; }
  .chat-lateral { z-index: 70; }

  /* chip de mensagens novas: sobe pra não cobrir o campo de digitar */
  #baloes-msg { right: 12px; bottom: 82px; }
  .baloes-lista { width: 82vw; max-width: 340px; }

  /* tabelas largas rolam na horizontal em vez de estourar a tela */
  .tabela-card { overflow-x: auto; }
  .tabela { min-width: 620px; }

  /* filtros do inbox rolam na horizontal */
  .inbox-barra-filtros { flex-wrap: nowrap; overflow-x: auto; padding-bottom: 10px; }

  /* colunas do pipeline mais estreitas */
  .coluna { min-width: 250px; width: 250px; }
}

/* ---------- Acompanhamento (planilha viva) ---------- */
.btn-suave { border: 1px solid var(--borda); background: var(--roxo-suave); color: var(--roxo); padding: 10px 15px; border-radius: 10px; cursor: pointer; font-size: 13px; font-weight: 600; font-family: inherit; }
.btn-suave:hover { border-color: #cdbcf9; }
.ac-acoes { display: flex; gap: 10px; }
.ac-filtros { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 16px; }
.ac-filtros input[type="search"] { flex: 1 1 220px; }
.ac-filtros select { width: auto; min-width: 150px; }
.ac-resumo { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-bottom: 16px; }
.ac-total { font-weight: 700; color: var(--texto); font-size: 13px; margin-right: 4px; }
.ac-pill { font-size: 11.5px; font-weight: 600; color: #fff; background: var(--c); padding: 3px 11px; border-radius: 20px; }
.ac-pill b { font-weight: 800; }
.ac-tabela-wrap { overflow-x: auto; background: var(--card); border: 1px solid var(--borda); border-radius: 16px; box-shadow: 0 2px 10px rgba(38,32,82,.05); }
.ac-tabela { border-collapse: collapse; width: 100%; min-width: 900px; font-size: 13px; }
.ac-tabela thead th { text-align: left; font-size: 10.5px; letter-spacing: 1px; text-transform: uppercase; color: var(--texto-suave); font-weight: 700; padding: 13px 12px; border-bottom: 1px solid var(--borda); white-space: nowrap; background: #faf9fe; position: sticky; top: 0; }
.ac-tabela tbody td { padding: 7px 12px; border-bottom: 1px solid #f2eff9; vertical-align: middle; }
.ac-tabela tbody tr:hover { background: #fbfaff; }
.ac-data { color: var(--texto-suave); white-space: nowrap; font-variant-numeric: tabular-nums; }
.ac-nome { background: none; border: none; padding: 0; font: inherit; font-weight: 600; color: var(--roxo); cursor: pointer; text-align: left; }
.ac-nome:hover { text-decoration: underline; }
.ac-in { border: 1px solid transparent; background: transparent; border-radius: 8px; padding: 6px 8px; width: 100%; font-size: 13px; }
.ac-in:hover { border-color: var(--borda); }
.ac-in:focus { border-color: var(--roxo-vivo); background: #fff; outline: none; }
.ac-obs { min-width: 170px; }
.ac-origem { display: flex; align-items: center; gap: 4px; }
.ac-emoji { font-size: 16px; }
.ac-status { width: auto; min-width: 132px; padding: 6px 8px; font-size: 12px; font-weight: 700; color: var(--c); border-color: var(--c); border-radius: 8px; background: color-mix(in srgb, var(--c) 10%, #fff); }
.ac-resp { width: auto; min-width: 90px; padding: 6px 8px; font-size: 12.5px; border-color: transparent; background: transparent; }
.ac-resp:hover { border-color: var(--borda); }
.chip-mini { display: inline-block; font-size: 10px; font-weight: 600; color: #fff; padding: 2px 7px; border-radius: 12px; margin: 1px 2px 1px 0; white-space: nowrap; }
.ac-etqs { max-width: 160px; }
.ac-vazio { text-align: center; color: var(--texto-suave); padding: 40px !important; }

/* ---------- reações nas mensagens (estilo WhatsApp) ---------- */
.msg { position: relative; }
.msg-react-btn { position: absolute; top: 50%; transform: translateY(-50%); opacity: 0; transition: opacity .12s; border: none; background: #fff; color: var(--texto-suave); width: 26px; height: 26px; border-radius: 50%; cursor: pointer; box-shadow: 0 2px 6px rgba(38,32,82,.18); font-size: 14px; line-height: 1; }
.msg.in .msg-react-btn { right: -32px; }
.msg.out .msg-react-btn { left: -32px; }
.msg:hover .msg-react-btn { opacity: 1; }
/* botão responder (citar), ao lado do reagir */
.msg-reply-btn { position: absolute; top: 50%; transform: translateY(-50%); opacity: 0; transition: opacity .12s; border: none; background: #fff; color: var(--texto-suave); width: 26px; height: 26px; border-radius: 50%; cursor: pointer; box-shadow: 0 2px 6px rgba(38,32,82,.18); font-size: 14px; line-height: 1; }
.msg.in .msg-reply-btn { right: -62px; }
.msg.out .msg-reply-btn { left: -62px; }
.msg:hover .msg-reply-btn { opacity: 1; }
/* trecho citado dentro da mensagem (estilo WhatsApp) */
.msg-citada { border-left: 3px solid var(--roxo, #7c5cff); background: rgba(124,92,255,.08); padding: 4px 8px; border-radius: 6px; margin-bottom: 5px; font-size: 12px; color: var(--texto-suave); white-space: normal; }
.msg.out .msg-citada { background: rgba(255,255,255,.55); }
/* barra "respondendo a" acima do input */
.chat-respondendo { display: flex; align-items: center; gap: 8px; padding: 8px 14px; border-top: 1px solid var(--borda); background: var(--roxo-suave, #f3f0ff); }
.chat-respondendo .cr-quote { flex: 1; border-left: 3px solid var(--roxo, #7c5cff); padding-left: 8px; min-width: 0; }
.chat-respondendo .cr-quem { display: block; font-size: 11px; font-weight: 600; color: var(--roxo, #7c5cff); }
.chat-respondendo .cr-txt { display: block; font-size: 12px; color: var(--texto-suave); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat-respondendo .cr-x { border: none; background: transparent; cursor: pointer; font-size: 15px; color: var(--texto-suave); padding: 4px 6px; }
/* sugestão da IA (Bia) aguardando revisão antes de enviar */
.chat-sugestao-ia { border-top: 1px solid var(--borda); background: var(--roxo-suave, #f3f0ff); padding: 10px 14px; }
.chat-sugestao-ia .sug-topo { font-size: 12px; font-weight: 700; color: var(--roxo, #6d28d9); margin-bottom: 6px; }
.chat-sugestao-ia .sug-texto { width: 100%; resize: vertical; border: 1px solid #cdbcf9; border-radius: 10px; padding: 8px 10px; font: inherit; font-size: 14px; background: #fff; }
.chat-sugestao-ia .sug-botoes { display: flex; gap: 8px; margin-top: 8px; }
/* interruptor geral da IA no inbox */
.btn-ia-toggle.on { background: #e6f7ed; border-color: #34c77b; color: #1c8a52; }
.btn-ia-toggle.off { background: #fdecec; border-color: #e06666; color: #b23b3b; }
/* botão de IA por conversa (painel lateral) */
.btn-ia-on { background: #e6f7ed; border-color: #34c77b; color: #1c8a52; font-weight: 700; }
.btn-ia-off { background: var(--roxo-suave, #f3f0ff); border-color: var(--roxo, #7c5cff); color: var(--roxo, #7c5cff); font-weight: 700; }
/* badge de não lidas no menu (Inbox Gestantes/Acidente/SAC) */
.nav-btn { position: relative; }
.nav-badge { display: inline-block; min-width: 18px; height: 18px; line-height: 18px; padding: 0 5px; margin-left: 6px; border-radius: 9px; background: #e0245e; color: #fff; font-size: 11px; font-weight: 700; text-align: center; vertical-align: middle; }
.nav-badge.oculto { display: none; }
/* balão de mensagem nova (aparece em qualquer página) */
#baloes-msg { position: fixed; right: 20px; bottom: 20px; z-index: 9999; display: flex; flex-direction: column-reverse; gap: 10px; max-width: 360px; align-items: flex-end; }
/* chip agrupado: fica pequeno no canto e não cobre o que a pessoa faz; toca pra desagrupar */
.baloes-cabecalho { display: flex; align-items: center; gap: 8px; background: #1a2138; color: #fff; padding: 9px 12px 9px 15px; border-radius: 24px; box-shadow: 0 8px 24px rgba(0,0,0,.30); cursor: pointer; font-size: 13.5px; font-weight: 700; user-select: none; }
.baloes-conta { white-space: nowrap; }
.baloes-cabecalho .baloes-toggle, .baloes-cabecalho .baloes-x { background: rgba(255,255,255,.16); border: none; color: #fff; width: 24px; height: 24px; border-radius: 50%; cursor: pointer; font-size: 13px; line-height: 1; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.baloes-lista { display: none; flex-direction: column; gap: 10px; max-height: 62vh; overflow-y: auto; width: 300px; max-width: 86vw; }
#baloes-msg.expandido .baloes-lista { display: flex; }
#baloes-msg.expandido .baloes-toggle { transform: rotate(180deg); }
.balao-msg { background: var(--card, #fff); border: 1px solid var(--borda, #eadcff); border-left: 5px solid #34c77b; border-radius: 14px; box-shadow: 0 10px 28px rgba(38,32,82,.22); padding: 14px 16px; cursor: pointer; animation: balaoEntra .2s ease; }
.balao-msg:hover { box-shadow: 0 12px 32px rgba(38,32,82,.30); }
.balao-topo { display: flex; justify-content: space-between; align-items: center; font-size: 12px; font-weight: 700; color: var(--roxo, #7c5cff); text-transform: uppercase; letter-spacing: .3px; }
.balao-topo .balao-x { border: none; background: transparent; cursor: pointer; font-size: 15px; color: var(--texto-suave); padding: 0 2px; }
.balao-nome { font-weight: 700; font-size: 15px; margin-top: 5px; }
.balao-txt { font-size: 13.5px; color: var(--texto-suave); margin-top: 4px; white-space: normal; line-height: 1.4; }
.balao-cta { font-size: 12px; color: #34c77b; font-weight: 600; margin-top: 8px; }
@keyframes balaoEntra { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }
/* painel de alerta de SLA (leads sem resposta há +Xmin) — arrastável, redimensionável e rolável */
#sla-alertas { position: fixed; top: 14px; left: 50%; transform: translateX(-50%); z-index: 9998; width: 320px; height: 300px; min-width: 230px; min-height: 120px; max-width: 96vw; max-height: 92vh; background: var(--card, #fff); border: 1px solid #f0b0b0; border-radius: 12px; box-shadow: 0 10px 30px rgba(180,40,40,.22); display: flex; flex-direction: column; overflow: hidden; resize: both; }
.sla-corpo { flex: 1; overflow-y: auto; min-height: 0; }
.sla-cabec { flex-shrink: 0; background: #e0245e; color: #fff; font-weight: 700; font-size: 12.5px; padding: 8px 12px; display: flex; justify-content: space-between; align-items: center; cursor: move; animation: slaPisca 1.4s ease-in-out infinite; }
.sla-cabec .sla-x { border: none; background: transparent; color: #fff; cursor: pointer; font-size: 13px; }
@keyframes slaPisca { 0%,100% { background: #e0245e; } 50% { background: #b3123f; } }
.sla-item { padding: 8px 12px; border-bottom: 1px solid var(--borda, #f0e8ff); cursor: pointer; }
.sla-item:hover { background: #fff5f7; }
.sla-l1 { display: flex; justify-content: space-between; align-items: center; }
.sla-l1 .sla-nome { font-weight: 700; font-size: 13px; }
.sla-l1 .sla-espera { color: #e0245e; font-weight: 700; font-size: 12px; }
.sla-l2 { font-size: 11.5px; color: var(--texto-suave); margin-top: 2px; }
.sla-mais { padding: 6px 12px; font-size: 11px; color: var(--texto-suave); text-align: center; }
/* conversa aguardando nossa resposta (cliente falou por último) — destaque no inbox */
.conversa-item.aguardando-resposta { background: #fff7e6; border-left: 3px solid #f0a500; }
.conversa-item.aguardando-resposta:hover { background: #fff2d6; }
.conversa-item.aguardando-resposta.ativa { border-left-color: var(--roxo, #7c5cff); }
/* chip de filtro "sem resposta" */
.filtro-alerta.ativo { background: #ffe9b0; border-color: #f0a500; color: #8a5a00; }
/* barra de filtros no topo do inbox (libera espaço na lista de conversas) */
.inbox-barra-filtros { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; padding: 6px 0 12px; border-bottom: 1px solid var(--borda, #eee); margin-bottom: 12px; }
.inbox-barra-filtros .inbox-filtros { display: inline-flex; }
.inbox-barra-filtros .inbox-select-user { display: none; } /* atendente/número controlados pelo menu e chip */
.inbox-barra-filtros #inbox-user { display: inline-block; }
/* com os filtros no topo, a lista ganha mais altura */
.inbox { height: calc(100vh - 230px); }
/* etiquetas (multi-seleção) dentro da conversa */
.chat-etiquetas { display: flex; flex-wrap: wrap; gap: 5px; max-height: 118px; overflow-y: auto; padding: 2px; }
.chat-etiquetas .etq-toggle { padding: 3px 9px; font-size: 11px; }
/* barra de status no topo da conversa: etapa do funil + etiquetas marcadas */
.chat-status { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; padding: 8px 14px; border-bottom: 1px solid var(--borda, #f0e8ff); background: #faf8ff; }
.chip-etapa { background: var(--roxo, #7c5cff); color: #fff; font-size: 11.5px; font-weight: 700; padding: 3px 10px; border-radius: 20px; }
.chip-etq-mini { color: #fff; font-size: 11px; font-weight: 600; padding: 3px 9px; border-radius: 20px; border: 1px solid; }
.chat-status-vazio { color: var(--texto-suave); font-size: 11.5px; font-style: italic; }
/* tabela de usuários nas configurações (largura total, mais legível) */
.tabela-scroll { overflow-x: auto; }
.tabela-usuarios { width: 100%; border-collapse: collapse; font-size: 13px; }
.tabela-usuarios th { text-align: left; font-size: 11.5px; text-transform: uppercase; letter-spacing: .3px; color: var(--texto-suave); padding: 8px 12px; border-bottom: 2px solid var(--borda, #eee); white-space: nowrap; }
.tabela-usuarios td { padding: 10px 12px; border-bottom: 1px solid var(--borda, #f2eefb); vertical-align: middle; white-space: nowrap; }
.tabela-usuarios tr:hover td { background: #faf8ff; }
.tag-perfil { background: #eef; color: #556; font-size: 11px; font-weight: 700; padding: 2px 9px; border-radius: 20px; }
.tag-perfil.adm { background: #fff0d6; color: #a56a00; }
.tag-ativo { color: #1c8a52; font-weight: 700; font-size: 12px; }
.tag-inativo { color: #b23b3b; font-weight: 700; font-size: 12px; }
/* fila de atendimento separada por número (Gestantes/Acidente/SAC) */
.fila-grupo { margin-bottom: 14px; }
.fila-grupo-titulo { font-weight: 700; font-size: 13px; color: var(--tinta, #2b2660); padding: 6px 2px; border-bottom: 2px solid var(--roxo, #7c5cff); margin-bottom: 8px; display: flex; align-items: center; gap: 8px; }
.fila-grupo-n { background: var(--roxo, #7c5cff); color: #fff; font-size: 11px; min-width: 20px; text-align: center; padding: 1px 7px; border-radius: 20px; }
/* filtros da tela de Tráfego pago */
.trafego-filtros { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 10px 14px; padding: 12px 0 16px; }
.trafego-filtros .tf-atalhos { display: inline-flex; gap: 6px; }
.trafego-filtros .tf-campo { display: flex; flex-direction: column; font-size: 11.5px; color: var(--texto-suave); gap: 3px; }
.trafego-filtros .tf-campo input, .trafego-filtros .tf-campo select { font-size: 13px; padding: 6px 8px; }
.trafego-filtros .tf-total { margin-left: auto; font-size: 13px; color: var(--tinta, #2b2660); align-self: center; }
.msg-reacao { position: absolute; bottom: -12px; background: #fff; border: 1px solid var(--borda); border-radius: 20px; padding: 1px 6px; font-size: 13px; box-shadow: 0 2px 6px rgba(38,32,82,.12); }
.msg.in .msg-reacao { left: 8px; }
.msg.out .msg-reacao { right: 8px; }
.reacao-pop { position: fixed; z-index: 3000; display: flex; gap: 2px; background: #fff; border: 1px solid var(--borda); border-radius: 24px; padding: 5px 7px; box-shadow: 0 10px 30px rgba(38,32,82,.22); }
.reacao-pop button { border: none; background: none; font-size: 20px; cursor: pointer; width: 34px; height: 34px; border-radius: 50%; line-height: 1; padding: 0; }
.reacao-pop button:hover { background: var(--roxo-suave); transform: scale(1.15); }
.reacao-pop button.rem { font-size: 13px; color: var(--texto-suave); }

/* números por usuário (modal) */
.u-numeros { display: flex; flex-direction: column; gap: 6px; border: 1px solid var(--borda); border-radius: 10px; padding: 10px 12px; max-height: 150px; overflow-y: auto; background: #faf9fe; }
.u-num-item { display: flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 500; color: var(--texto); cursor: pointer; }

/* ---------- gravador de áudio (pausar/continuar/ouvir) ---------- */
.chat-rodape { position: relative; }
.chat-rec { position: absolute; inset: 0; display: flex; align-items: center; gap: 10px; padding: 8px 12px; background: var(--card); border-radius: inherit; z-index: 5; }
.chat-rec.oculto { display: none; }
.rec-btn { border: none; background: var(--roxo-suave); color: var(--roxo); border-radius: 20px; padding: 8px 14px; cursor: pointer; font-size: 14px; font-weight: 600; font-family: inherit; white-space: nowrap; }
.rec-btn:hover { background: #e4dbff; }
.rec-enviar { background: var(--roxo); color: #fff; }
.rec-parar { background: #fee2e2; color: #dc2626; }
.rec-cancelar { background: transparent; font-size: 16px; padding: 8px 6px; }
.rec-dot { width: 12px; height: 12px; border-radius: 50%; background: #ef4444; animation: recpulse 1.1s infinite; flex: none; }
.rec-dot.pausado { background: #f59e0b; animation: none; }
@keyframes recpulse { 0%,100%{opacity:1} 50%{opacity:.25} }
.rec-tempo { font-variant-numeric: tabular-nums; font-weight: 700; color: var(--texto); }
.rec-status { color: var(--texto-suave); font-size: 12.5px; }
.rec-audio { flex: 1; height: 36px; }
.rec-btn.rec-pausa, .rec-btn.rec-parar { margin-left: auto; }
.rec-parar { margin-left: 6px; }

/* ---------- aba de contatos ---------- */
.contatos-lista { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 10px; }
.contato-item { display: flex; align-items: center; gap: 12px; background: var(--card); border: 1px solid var(--borda); border-radius: 14px; padding: 11px 13px; }
.contato-ava { width: 40px; height: 40px; border-radius: 50%; background: var(--roxo-vivo); color: #fff; display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 14px; flex: none; }
.contato-info { display: flex; flex-direction: column; min-width: 0; flex: 1; }
.contato-nome { font-weight: 600; color: var(--texto); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.contato-tel { font-size: 12.5px; color: var(--texto-suave); }
.contato-badge { font-size: 9.5px; font-weight: 600; color: var(--texto-suave); background: var(--fundo); border: 1px solid var(--borda); border-radius: 10px; padding: 0 6px; }
.contato-conversar { flex: none; }

/* ---------- painel de SLA ---------- */
.sla-config { font-size: 12.5px; color: var(--texto-suave); display: flex; align-items: center; gap: 8px; }
.sla-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 20px; }
.sla-card { background: var(--card); border: 1px solid var(--borda); border-left: 4px solid var(--c); border-radius: 14px; padding: 14px 16px; display: flex; flex-direction: column; gap: 3px; }
.sla-val { font-size: 26px; font-weight: 800; color: var(--c); font-family: 'Playfair Display', serif; }
.sla-rot { font-size: 11.5px; color: var(--texto-suave); font-weight: 600; }
.sla-grid { display: grid; grid-template-columns: 1fr; gap: 22px; }
/* as filas (Gestantes/Acidente/SAC) ficam lado a lado */
#sla-fila { display: grid; grid-template-columns: repeat(auto-fit, minmax(230px, 1fr)); gap: 16px; align-items: start; }
.sla-titulo { font-size: 14px; margin-bottom: 10px; }
.sla-fila-item { display: grid; grid-template-columns: 1fr auto; gap: 2px 12px; background: var(--card); border: 1px solid var(--borda); border-radius: 12px; padding: 10px 13px; margin-bottom: 8px; cursor: pointer; }
.sla-fila-item:hover { border-color: var(--roxo-vivo); }
.sla-fila-item.atrasado { border-left: 4px solid #ef4444; }
.sla-fila-nome { font-weight: 600; }
.sla-fila-meta { font-size: 12px; color: var(--texto-suave); }
.sla-espera { grid-row: 1 / 3; align-self: center; font-weight: 700; font-variant-numeric: tabular-nums; color: var(--texto); }
.sla-fila-item.atrasado .sla-espera { color: #ef4444; }
@media (max-width: 900px) { .sla-grid { grid-template-columns: 1fr; } }

/* ---------- campanhas ---------- */
.camp-card { background: var(--card); border: 1px solid var(--borda); border-radius: 14px; padding: 15px 17px; margin-bottom: 12px; }
.camp-topo { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 10px; }
.camp-status { font-size: 11px; font-weight: 700; padding: 2px 9px; border-radius: 20px; margin-left: 6px; }
.camp-rascunho { background: var(--fundo); color: var(--texto-suave); }
.camp-enviando { background: #ede9fe; color: var(--roxo); }
.camp-pausada { background: #fef3c7; color: #b45309; }
.camp-concluida { background: #dcfce7; color: #16a34a; }
.camp-acoes { display: flex; gap: 6px; }
.camp-barra { height: 8px; background: var(--fundo); border-radius: 20px; overflow: hidden; }
.camp-fill { height: 100%; background: var(--roxo-vivo); transition: width .4s; }
.camp-info { font-size: 12.5px; color: var(--texto-suave); margin-top: 7px; }

/* botão de análise por IA na linha do Acompanhamento */
.ac-obs-cell { display: flex; align-items: center; gap: 4px; min-width: 190px; }
.ac-ia-btn { border: 1px solid var(--borda); background: var(--roxo-suave); border-radius: 8px; cursor: pointer; font-size: 13px; padding: 4px 6px; flex: none; line-height: 1; }
.ac-ia-btn:hover { border-color: var(--roxo-vivo); }
.ac-ia-btn:disabled { opacity: .6; cursor: default; }

/* Auditoria */
#pagina-auditoria .filtros-linha { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
#pagina-auditoria .campo-busca { padding: 6px 10px; border: 1px solid var(--borda); border-radius: 8px; font-size: 13px; }
tr.aud-negado td { background: rgba(200, 40, 40, .07); }

/* Documentos ZapSign: cliente clicável e escolha de inbox */
.link-cliente { background:none; border:none; padding:0; text-align:left; cursor:pointer; color:var(--marinho,#1a2b4a); font:inherit; }
.link-cliente:hover:not(:disabled) b { text-decoration:underline; }
.link-cliente:disabled { cursor:default; opacity:.7; }
.col-inboxes { display:flex; flex-direction:column; gap:8px; margin:10px 0; }
.btn-inbox { text-align:left; }

/* Paginação (documentos, auditoria) */
.paginacao { display:flex; gap:6px; align-items:center; justify-content:center; flex-wrap:wrap; margin:14px 0 4px; }
.pg-btn { min-width:34px; padding:6px 10px; border:1px solid var(--borda); background:var(--card); border-radius:8px; cursor:pointer; font-size:13px; }
.pg-btn:hover:not(:disabled):not(.ativa) { border-color:var(--marinho,#1a2b4a); }
.pg-btn.ativa { background:var(--marinho,#1a2b4a); color:#fff; border-color:var(--marinho,#1a2b4a); font-weight:600; cursor:default; }
.pg-btn.pg-nav { font-weight:500; }
.pg-btn:disabled { opacity:.45; cursor:default; }
.pg-ellip { padding:0 4px; color:var(--texto-suave); }
.pg-info { margin-left:8px; font-size:12px; color:var(--texto-suave); }

/* motivo da desqualificação no card do pipeline */
.card-lead .motivo-dq { color: #b23b3b; background: rgba(200,40,40,.06); border-radius: 6px; padding: 3px 6px; }

/* logo oficial na capa (tela de login) */
.login-logo-capa { width: 250px; max-width: 80%; height: auto; margin: 0 auto; display: block; }

/* logo nova (marca completa) na lateral */
.logo-img.logo-nova { width: 170px; margin: 0 auto 4px; }

/* Pesquisa IA (Gemini): no celular a lista de pesquisas vai pra cima do chat */
@media (max-width: 800px) {
  #pq-wrap { grid-template-columns: 1fr !important; }
  #pq-lista { max-height: 140px; overflow: auto; }
}

/* Campo de escrever mensagem no CELULAR: ocupa a barra inteira; os ícones e o botão
   Enviar ficam numa linha separada embaixo. Fonte 16px evita o zoom do iPhone. */
@media (max-width: 800px), (pointer: coarse) {
  .chat-rodape { flex-direction: column; align-items: stretch; gap: 8px;
    padding: 10px 10px calc(10px + env(safe-area-inset-bottom)); }
  #chat-texto { width: 100%; min-height: 60px; max-height: 34vh; font-size: 16px; line-height: 1.4; padding: 12px 14px; }
  .chat-acoes { width: 100%; }
  #chat-enviar { padding: 10px 20px !important; }
}